Returns, Refunds and Exchanges Policy

RETURNS, REFUNDS AND EXCHANGES POLICY

Last Updated: August 17, 2026 

Due to the intimate nature of our products, we maintain a strict return policy to protect the health and safety of every customer. 

NO RETURNS ON INTIMATE PRODUCTS 

Sexual wellness products, sex toys, and other intimate-use items are non-returnable and non-exchangeable once an order has shipped. This includes change of mind, personal preference, or the product not meeting expectations. 

Once an intimate product leaves the supplier, it cannot be restocked or sent to another customer. 

LIMITED EXCEPTIONS 

We will consider a resolution only for: 

• Manufacturing defect 

• Damage during shipping 

• Wrong item sent 
  
  

HOW TO REQUEST HELP 

1. Email support@lovemepleaseme.com within 14 days of delivery. 

1. Include your order number, a description of the issue, and photos or a short video. 

1. Wait for written authorization. Do not ship anything back without it. Unauthorized returns will not be accepted. 

We typically reply within 1–2 business days. 

IF A CLAIM IS APPROVED 

We will choose replacement, store credit, or a refund based on the situation and availability. Original shipping charges are generally not refunded. 

WHAT WE CANNOT ACCEPT 

Change of mind, personal preference, opened or used items (except approved defect claims), unauthorized returns, or problems caused by an address you provided incorrectly. 

Contact 

support@lovemepleaseme.com